Norfolk Assistance Scheme: Emergency help

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Norfolk Assistance Scheme: update Aug 20

The Norfolk Assistance Scheme (NAS) has expanded the type of expenditure it will fund in response to the Covid 19 crisis. Please see the attached poster on the right.

There are many people in our communities who are vulnerable, and even more so during the coronavirus outbreak.  Due to the coronavirus situation, a coordinated emergency relief response has been developed for Norfolk people in crisis.


Urgent help with food, cash or household items

NAS can help with emergency cash or food due to the coronavirus situation. The scheme can also help provide essential household items such as white goods and beds. Please note that during this time of self-isolation these items may be delivered over the threshold or on the doorstep – our advisors will discuss this with you. Please tell them in advance if you are unwell.


Urgent help with shopping, medication and other tasks 

If you have no one to help you, NAS can arrange a delivery of food and refer you to the Covid-19 Community Response Team, to access voluntary organisations who can help with tasks like getting shopping, picking up prescriptions and dog-walking.

Also, welfare check calls (by telephone or on the doorstep) can be requested.


Urgent help with gas and electricity costs

You may be able to get help with fuel costs through the scheme. Also contact your fuel supplier straight away if you’re behind with payments of your gas or electricity bills. See Citizens Advice for help if you’re on a pre-payment meter, have run out of credit and need gas or electricity urgently.


Am I eligible?

You must be a Norfolk resident aged 16 or over to apply for the Norfolk Assistance Scheme and you’ll be asked a set of questions to check if you’re eligible. You may be eligible if you:

  • Receive or have applied for an income-related benefit (including those who are self-employed or recently laid off work)
  • Have ceased working and awaiting salary payment through the government scheme
  • Have dependent children
  • Have a disability or mental health problem
  • Are fleeing domestic violence
  • Need help to remain in the community
  • Are part of a planned resettlement scheme (removals are suspended through NAS, but we can assess you for van hire/alternative removal companies)

How to apply

You can apply online for the Norfolk Assistance Scheme. We have provided some guidance to help you fill out the form.

Requests for emergency cash or food due to the coronavirus situation should be made via phone on 01603 223392 (option 5) so that we can prioritise these. We may ask you to provide evidence to support your application such as bank statements, payslips, UC journal entries and any other evidence we think is necessary. Please be patient, as we are experiencing high call volumes. 

For all other help, please apply online if possible.