Coronavirus: help & guidance

We've gathered information to help guide you on the Coronavirus whether you are a community organisation, an individual resident or a group of neighbours looking to help others. 

Information for community organisations and residents who want to lend a helping hand is begining to surface but is still pretty scattered.  As we start to come across reliable guidance or toolkits that may, help we'll add it to our resource section.


Guidance for groups /businesses on using the new Test & Trace App.

Government guidance is urging businesses to support the NHS Test and Trace app which is to be officially rolled out next Thursday 24 September.

Businesses should display the NHS QR code posters at venue entrances to help support contact tracing.  It’s quick and simple to use for both businesses and users, QR posters can be generated online.

This is voluntary, however by encouraging visitors and customers to scan the QR code on the poster when they arrive, advising this information will only be used where necessary, will help stop the spread of COVID-19. 

Groups / businesses should still maintain an alternative means to collect contact details for 21 days for people who do not have a smartphone or do not want to use the NHS COVID-19 app.

There are some useful FAQs

A Guide to working from home

With many of us still working from home during Covid, and perhaps for some time to come! This is a rather helpful guide to maintaining a healthy and productive workspace.

Whether you work for a voluntary organisation, or a local business, maintaining a healthly work-life balance is sometimes easier said than done.  

Created by The Cotswold Company; this guide gives useful tips to maintaining or just being more productive, and how to overcome some of the challenges of home working.  After all, it doesn't suit everyone!

Read their guide for hints and tips of how to avoid some of the more common pitfalls:

Covid Comms Toolkit

Norfolk County Council have provided access to a range of helpful coronavirus materials for community organisations and businesses to download.  

These include posters useful for reopening, leaflets, social media images and videos, plus postcards for volunteers offering support to people in self-isolation.

Some of the materials include advice from Public Health England and the NHS – their key messages include encouraging people to follow social distancing guidance, and to wash hands regularly, for 20 seconds, using soap and hot water.

You can find all these in their toolkit here:

Physical Distancing Poster Downloads

The Norwich BID (Business Improvement District) have produced a range of free downloadable posters for physical distancing.  

They've been designed with local businesses in mind but a few may be helpful to community organisations too!

WhatsApp Tips for Community Groups

During Covid, a wide range of existing and new community groups have used WhatsApp as their key tool for communicating with each other.  But when you have a lot of people communicating together through WhatsApp it can be a bit of a head ache.  But it’s still a great tool! 

We’ve put together 3 simple tips for community groups to help you maximise its impact and reduce some of the pressure.

WhatsApp-tips-3.pdf (2.5 MB)

Guidance: what businesses/venues must remain closed.

There's so much conflicting information around at the moment on who can reopen.  To help our community organisations, we've added a link to the governments list of businesses and venues that are required by law to remain closed. 

The businesses and venues shown in the left-hand column, must stay closed to members of the public. Legal exceptions, and guidance on their scope, are set out in the right-hand column.

When using or operating any exemptions to closures listed below, you should follow relevant social distancing guidance.

Guidance: 5 steps to working safely

As our thoughts shift to reopening, many community organisations and businesses are starting to think about what safely measures are needed to ensure your activity / business / venue maintains social distancing and meets government guidelines.

The government has produced this simple guide on the practical actions to we should all be taking.

They've also produce a range of guides with more in depth information, focused on a range of workplaces which we'll link to separately.

Guidance: Reopening safely

The government has produced a range of guides to help employers, employees and the self-employed understand how to work safely during the coronavirus pandemic.

These 8 guides cover a range of different types of work. Many businesses operate more than one type of workplace, such as an office, factory and fleet of vehicles.  So you may need to use more than one of these guides as you think through what you need to do to keep people safe. 

Construction and other outdoor workGuidance for people who work in or run outdoor working environments

Factories, plants and warehouses: Guidance for people who work in or run factories, plants and warehouses.

Labs and research facilities: Guidance for people who work in or run indoor labs and research facilities and similar environments.

Offices and contact centres: Guidance for people who work in or run offices, contact centres and similar indoor environments.

Other people's homes: Guidance for people working in, visiting or delivering to other people's homes.

Restaurants offering takeaway or delivery: Guidance for people who work in or run restaurants offering takeaway or delivery services.

Shops and branches: Guidance for people who work in or run shops, branches, stores or similar environments.

Vehicles: Guidance for people who work in or from vehicles, including couriers, mobile workers, lorry drivers, on-site transit and work vehicles, field forces and similar.

Guide to starting a Mutual Aid Group: The Loss Project

Produced by The Loss Project, this simple and useful guide helps with understanding and setting up mutual aid.

It is a practical guide and planning tool for individuals and workers to support the creation of as many Mutual Aid Groups as are necessary.  Building real and practical capacity, on the ground, to deal with the tough times now.  And to be sure we don’t forget what is important, as and when we get this virus under control.

Download your copy for free here:


Covid Trading Guide for small businesses & charities

This is a super useful trading guide written and shared by a local Norwich business to help our community during the Covid outbreak.

While the guide was written with small businesses in mind.  It is just as useful and relevant for organisations and charities that are looking to extend their support / services online to clients and members whilst we are in lockdown. 

Explore simple ways on how to run online classes, online consultations or webinars.  And for local businesses it's help to jump-start your remote services and receive payments online.

The guide is easy to read with a digestible checklist and requires no coding knowledge from the owner, so anyone can make these changes.  Included are case studies from across Norfolk, plus how to set up an e-commerce store in an afternoon.  

Do take the time to check this out:


Healthwatch Norfolk Resource Pack

Healthwatch Norfolk, has put together a resource pack on Covid.  Much of this information is already on LUMi, but this could be another useful resource to share.

It includes information from:

  • Symptons and what to do if you have them
  • Government advice on self isolating, public gatherings and going to work
  • looking after your mental and physical health
  • to acessing medication, GP services and pre-planned hospital appointments

And much more.


COVID19-Resource-Pack.pdf (2.4 MB)

Stop The Spread

Useful one stop website for key Covid 19 information including:

Myths and Misconceptions, how to self-isolate, your questions answered, help if you're struggling, travel advice, the latest updates from UK and what it Covid 19?


Advice on shopping for others

Across the city we are seeing many communities and individuals volunteering to support friends, families and neighbours during the COVID-19 outbreak. They are providing an important and much valued service, which we are all grateful for.  The attached guide help volunteers to consider where you shop and keeping everyone's money safe and alternatives to handling cash.   

If that's not an option then it is best if you just buy the essentials, so you are only dealing with a small amount of money. 

This iuidance was developed through the COVID-19 Cumbria Community Resilience Group but is still very helpful.

Guidance on shoping for others

Shopping for the elderly and vulnerable

We've attached the latest update on Norwich's main supermarkets, who have special shopping hours for older and vulnerable people.  This includes NHS workers and in some instances social care workers.  ID cards must be shown.

To help, bus concessionary passes are now able to be used before 9:30 on weekdays during the corona outbreak period to allow you to attend special shopping hours.

UPDATED 25 March: Supermarket special shopping hours

COMMUNITY: Practical ways to support your community

We've put together helpful information to guide any resident, community group or organisation in Norwich seeking to support those affected by the coronavirus.

It details all you need to know when setting up neighbourhood support, including a template letter for your neighbours. But please remember, this sort of activity works best on a small scale, street by street basis – so keep it very local.

Practical ways to support your community.

Ten top tips to protect your wellbeing at home

Whether you are self-isolating for medical needs or socially distancing, being at home all day can be stressful. It is important that we stay physically and emotionally well during this time.
This simple guide identifys are ten things you can do to promote your overall wellbeing.

Top tips to promoting your resilience at home.

COMMUNITY: Make a difference and volunteer

With so much uncertainty and anxiety rife especially across social media, it's heart warming to see Norwich residents responding with offers of help and support.

Some key organisations and groups, such as Food banks, are highly dependent on volunteers to keep their services going. If a number of volunteers fall ill or are self-isolating, these organisations may be in need of extra volunteers to keep services going or to make home deliveries if centres are shut

If you are looking to offer your time and skills to help support local residents we'd encourage you to link up with Voluntary Norfolk's volunteer portal. 

COMMUNITY: Information sheet for community groups impacted by Covid-19

This information sheet covers the basic considerations Norwich's community groups face, having been impacted by the coronavirus.

The guidance covers adapting your services, communicating with users, committee members and Trustees and points you to further help on minimising the financial impact.

Practical guidance for community groups

COMMUNITY: Covid-19 Volunteer Pack

This pack has been produced by Wiltshire Council, so some of the links aren't relevant however it still is a very helpful guide if you are setting up a community response group.

In particular, helpful sections within the pack are:

• Introduction
• Current government guidance
• Hygiene best practice
• Is Personal Protective Equipment needed?
• Top tips for setting up a volunteers’ group
• Volunteer guidance
• Helping with safe shopping for those self-isolating
• Fraud awareness
• Quick wins
• Are you thinking of providing food in the community?


Covid-19-volunteers-pack.pdf (586 KB)

COMMUNITY: Guidance for community organisations (NVCO)

This useful web page provides practical support and guidance for community organisations dealing with the coronavirus.  It guides you through general government advice, all the way through to supporting your beneficiaries, staff and volunteers.  Including how you might minimise any financial impacts on your charity. 

DONATE: Community Response Fund (Norfolk Community Foundation)

Norfolk Community Foundation and partners, has established the Covid-19 Community Response Fund.

The Fund aims to enable vital community groups and charities to keep going as they face exceptional challenges over the coming months.

For some local organisations this funding will enable them to survive, for others it will allow them to take additional steps to respond to the issues vulnerable people in our communities are and will be facing.

If you wish to donate to the fund click here: 

COMMUNITY: Community Action Poster

A simple poster outling 6 steps to make a positive difference in your community.

Community action poster

Norfolk residents information

Useful site ensuring Norfolk residents  are kept well informed about coronavirus. This page is being regularly updated with key information you need to know.

Here you’ll find lots of information about coronavirus, including the latest health advice from Public Health England and the NHS.

But it also includes helpful information on changes and disruptions to council services in Norfolk, wellbeing advice, help with education resources for home learning and more.

COMMUNITY: I can help - postcard for neighbours

If you want to support a neighbour who is self-isolating, you can download our postcard to tell them that you're available.

This is a slightly different version of the I Can Help postcard.  

If someone offers you help, only use someone you know and trust.

NHS: 111 online help

Check if you have Covid symptoms, gain help information advice and guidance on what to do next.

NHS: Stay at home advice

Staying at home can help stop coronavirus spreading.

You'll need to stay at home if you have symptoms of coronavirus (COVID-19) or live with someone who does. 

This NHS site gives helpful advice around staying at home if you have any symptoms, are living with someone with symptons or you are living with a vulnerable person.

COMMUNITY: How NCVO's supporting charities

 Understand how The NCVO's working with others to ensure together, they support the voluntary sector and communities, in every way they can to get you and your organisation through the coming weeks and months.



Covid Mutual Aid UK supports community groups organising mutual aid throughout the covid-19 outbreak.  Their website provides resources and helps connect people to their nearest local groups, willing volunteers and those in need.

 They have created a comprehensive guide on how to set up a group of local people to support each other, from creating leaflets, to online meetings including a range of helpful templates.

A guide for Norwich Councillors around Covid-19

This information sheet is intended as a guide for Norwich councillors supporting those affected by the coronavirus.

It incorporates advice on how residents can help others, where to direct community groups needing advice or local businesses asking for support and information about government support packages. 

A guide for Norwich Councillors 

NEW - Coronavirus information service on WhatsApp

The new free to use service provides official, trustworthy and timely information and advice about coronavirus.

This is an automated ‘chatbot’ service to help answer the most common questions direct from government.

The service will provide information on topics such as coronavirus prevention and symptoms, the latest number of cases in the UK, advice on staying at home, travel advice and myth busting.  And enables the government to send messages to all opted-in users if required.

To use the free GOV.UK Coronavirus Information Service on WhatsApp, simply add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started.

COMMUNITY: setting up or running an INFORMAL Community Group

If you do not have the ability to volunteer for an existing and established organisation that is already providing support, you may consider setting up or running your own informal community group to support those in your neighbourhood.

The information in guide is a starting point to help volunteers, leaders and those we are helping stay safe.


Guidance-for-New-Community-Response-Groups.pdf (158 KB)

Social Distancing Guidance for Employers

Government guidance for employers on social distancing has been updated, and includes helpful information for businesses on:

And much more

Norwich Job Centre Update

Latest information regarding Norwich Jobcentre.

Footfall is minimised to all but the vulnerable cases and other related transactions, unable to be completed through any other channels, in order to receive timely payment.

All other customers are being asked to apply online for New Style Jobseekers Allowance, Employment Support Allowance and Universal Credit. 

The following links from provide further information on:

Updated information on Benefits reviews and reassments suspended

Press release: claimants asked to apply online 

Universal credit and claiming benefits:

Toolkit for professionals

Norfolk County Council have created an online campaign page offering helpful coronavirus campaign materials as a local complement to the Public Health England and NHS advice on hand washing.

The key message for this toolkit is about washing hands regularly, for 20 seconds, using soap and hot water.

It includes social media images and posters, including posters in a variety of languages.

Norwich residents information

Keep up to date with the latest picture on Norwich City Council services.

Business support

New Anglia Growth Hub offers free advice to all businesses in Norfolk and Suffolk.

If you feel your business has been affected by Coronavirus, whether you are experiencing supply chain issues, order or booking cancellations, a reduction in sales, or any other challenge, contact the Growth Hub to speak to one of our qualified business advisers. They offer free support and advice and can help you to access the support measures put in place by Government.

Email: or telephone 0300 333 6536 (Mon- Fri 9am-5pm)

Support and information on Covid-19 for Norwich's Polish community

This website offers a wide range of practical support and information specifically for Polish residents concerned about the impact of the coronavirus.  

The group are continuing to do their best to respond enquires via email and telephone, but are experiencing an exceptionally high number of enquires, and ask for your patience.

Norfolk Polonia support

Advice for older people (AgeUK)

Information, advice and guidance on the coronavirus with focus on older people

MSN: How to stay safe and help others

You may find this site helpful.  It does cover a lot of the information we've already got in other links but they have a useful section on:

'It's okay not to feel okay' and how to help yourself if you are feeling anxious - after all most of us are. 

But they also include other organisation who can offer you further help.

Coronavirus and Cancer (Cancer Research UK)

Information and advice regarding Cancer and Coronavirus

Cancer Research UK

Easy to read guide on Coronavirus (Mencap)

Mencap have written a helpful easy to read guide on Coronavirus

How to help: British Red Cross

How the British Red Cross is helping with Covid 19 across the UK, information, advice, guidance and how to help your neighbours.

Heart Matters (The British Heart Foundation)

Guidance for residents on the Coronavirus and what it means for you if you have heart of circulatory disease.

The British Heart Foundation.

Gov.UK: Covid 19 Government response

This site gives a range of official advice, guidance and information with links to other official sources, including travel guidance.

Public Health England: Live map

See statistics on the number of cases in each county with the virus, alongside the national picture with this live map from Public Health England.