Coronavirus: help & guidance
We've gathered information to help guide you on the Coronavirus whether you are a community organisation, an individual resident or a group of neighbours looking to help others.
Information for community organisations and residents who want to lend a helping hand is begining to surface but is still pretty scattered. As we start to come across reliable guidance or toolkits that may, help we'll add it to our resource section.
Stop The Spread
Useful one stop website for key Covid 19 information including:
Myths and Misconceptions, how to self-isolate, your questions answered, help if you're struggling, travel advice, the latest updates from UK and what it Covid 19?
Advice on shopping for others
Across the city we are seeing many communities and individuals volunteering to support friends, families and neighbours during the COVID-19 outbreak. They are providing an important and much valued service, which we are all grateful for. The attached guide help volunteers to consider where you shop and keeping everyone's money safe and alternatives to handling cash.
If that's not an option then it is best if you just buy the essentials, so you are only dealing with a small amount of money.
This iuidance was developed through the COVID-19 Cumbria Community Resilience Group but is still very helpful.
Shopping for the elderly and vulnerable
We've attached the latest update on Norwich's main supermarkets, who have special shopping hours for older and vulnerable people. This includes NHS workers and in some instances social care workers. ID cards must be shown.
To help, bus concessionary passes are now able to be used before 9:30 on weekdays during the corona outbreak period to allow you to attend special shopping hours.
UPDATED 25 March: Supermarket special shopping hours
Ten top tips to protect your wellbeing at home
Whether you are self-isolating for medical needs or socially distancing, being at home all day can be stressful. It is important that we stay physically and emotionally well during this time.
This simple guide identifys are ten things you can do to promote your overall wellbeing.
COMMUNITY: Make a difference and volunteer
With so much uncertainty and anxiety rife especially across social media, it's heart warming to see Norwich residents responding with offers of help and support.
Some key organisations and groups, such as Food banks, are highly dependent on volunteers to keep their services going. If a number of volunteers fall ill or are self-isolating, these organisations may be in need of extra volunteers to keep services going or to make home deliveries if centres are shut
If you are looking to offer your time and skills to help support local residents we'd encourage you to link up with Voluntary Norfolk's volunteer portal.
COMMUNITY: I can help - postcard for neighbours
If you want to support a neighbour who is self-isolating, you can download our postcard to tell them that you're available.
This is a slightly different version of the I Can Help postcard.
If someone offers you help, only use someone you know and trust.
COMMUNITY: Practical ways to support your community
We've put together helpful information to guide any resident, community group or organisation in Norwich seeking to support those affected by the coronavirus.
It details all you need to know when setting up neighbourhood support, including a template letter for your neighbours. But please remember, this sort of activity works best on a small scale, street by street basis – so keep it very local.
COMMUNITY: Covid-19 Volunteer Pack
This pack has been produced by Wiltshire Council, so some of the links aren't relevant however it still is a very helpful guide if you are setting up a community response group.
In particular, helpful sections within the pack are:
• Current government guidance
• Hygiene best practice
• Is Personal Protective Equipment needed?
• Top tips for setting up a volunteers’ group
• Volunteer guidance
• Helping with safe shopping for those self-isolating
• Fraud awareness
• Quick wins
• Are you thinking of providing food in the community?
COMMUNITY: Mutual Aid UK
Covid Mutual Aid UK supports community groups organising mutual aid throughout the covid-19 outbreak. Their website provides resources and helps connect people to their nearest local groups, willing volunteers and those in need.
They have created a comprehensive guide on how to set up a group of local people to support each other, from creating leaflets, to online meetings including a range of helpful templates.
COMMUNITY: setting up or running an INFORMAL Community Group
If you do not have the ability to volunteer for an existing and established organisation that is already providing support, you may consider setting up or running your own informal community group to support those in your neighbourhood.
The information in guide is a starting point to help volunteers, leaders and those we are helping stay safe.
COMMUNITY: Community Action Poster
A simple poster outling 6 steps to make a positive difference in your community.
COMMUNITY: Information sheet for community groups impacted by Covid-19
This information sheet covers the basic considerations Norwich's community groups face, having been impacted by the coronavirus.
The guidance covers adapting your services, communicating with users, committee members and Trustees and points you to further help on minimising the financial impact.
A guide for Norwich Councillors around Covid-19
This information sheet is intended as a guide for Norwich councillors supporting those affected by the coronavirus.
It incorporates advice on how residents can help others, where to direct community groups needing advice or local businesses asking for support and information about government support packages.
COMMUNITY: How NCVO's supporting charities
Understand how The NCVO's working with others to ensure together, they support the voluntary sector and communities, in every way they can to get you and your organisation through the coming weeks and months.
COMMUNITY: Guidance for community organisations (NVCO)
This useful web page provides practical support and guidance for community organisations dealing with the coronavirus. It guides you through general government advice, all the way through to supporting your beneficiaries, staff and volunteers. Including how you might minimise any financial impacts on your charity.
DONATE: Community Response Fund (Norfolk Community Foundation)
Norfolk Community Foundation and partners, has established the Covid-19 Community Response Fund.
The Fund aims to enable vital community groups and charities to keep going as they face exceptional challenges over the coming months.
For some local organisations this funding will enable them to survive, for others it will allow them to take additional steps to respond to the issues vulnerable people in our communities are and will be facing.
If you wish to donate to the fund click here:
Norfolk residents information
Useful site ensuring Norfolk residents are kept well informed about coronavirus. This page is being regularly updated with key information you need to know.
But it also includes helpful information on changes and disruptions to council services in Norfolk, wellbeing advice, help with education resources for home learning and more.
NHS: 111 online help
Check if you have Covid symptoms, gain help information advice and guidance on what to do next.
NHS: Stay at home advice
Staying at home can help stop coronavirus spreading.
You'll need to stay at home if you have symptoms of coronavirus (COVID-19) or live with someone who does.
This NHS site gives helpful advice around staying at home if you have any symptoms, are living with someone with symptons or you are living with a vulnerable person.
Advice for employers & employees (ACAS)
Helpful advice and guidance for both employers and employees including:
- Self-isolation and sick pay,
- if the employer needs to close the workplace,
- if an employee needs time off work to look after someone,
- if someone has coronavirus symptoms at work and
- good practice steps for employers
NEW - Coronavirus information service on WhatsApp
The new free to use service provides official, trustworthy and timely information and advice about coronavirus.
This is an automated ‘chatbot’ service to help answer the most common questions direct from government.
The service will provide information on topics such as coronavirus prevention and symptoms, the latest number of cases in the UK, advice on staying at home, travel advice and myth busting. And enables the government to send messages to all opted-in users if required.
To use the free GOV.UK Coronavirus Information Service on WhatsApp, simply add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started.
Norwich Job Centre Update
Latest information regarding Norwich Jobcentre.
Footfall is minimised to all but the vulnerable cases and other related transactions, unable to be completed through any other channels, in order to receive timely payment.
All other customers are being asked to apply online for New Style Jobseekers Allowance, Employment Support Allowance and Universal Credit.
The following links from gov.uk provide further information on:
Updated information on Benefits reviews and reassments suspended
Press release: claimants asked to apply online
Universal credit and claiming benefits: understandinguniversalcredit.gov.uk/coronavirus
Toolkit for professionals
Norfolk County Council have created an online campaign page offering helpful coronavirus campaign materials as a local complement to the Public Health England and NHS advice on hand washing.
The key message for this toolkit is about washing hands regularly, for 20 seconds, using soap and hot water.
It includes social media images and posters, including posters in a variety of languages.
Norwich residents information
Keep up to date with the latest picture on Norwich City Council services.
New Anglia Growth Hub offers free advice to all businesses in Norfolk and Suffolk.
If you feel your business has been affected by Coronavirus, whether you are experiencing supply chain issues, order or booking cancellations, a reduction in sales, or any other challenge, contact the Growth Hub to speak to one of our qualified business advisers. They offer free support and advice and can help you to access the support measures put in place by Government.
Email: email@example.com or telephone 0300 333 6536 (Mon- Fri 9am-5pm)
Support and information on Covid-19 for Norwich's Polish community
This website offers a wide range of practical support and information specifically for Polish residents concerned about the impact of the coronavirus.
The group are continuing to do their best to respond enquires via email and telephone, but are experiencing an exceptionally high number of enquires, and ask for your patience.
Advice for older people (AgeUK)
Information, advice and guidance on the coronavirus with focus on older people
MSN: How to stay safe and help others
You may find this site helpful. It does cover a lot of the information we've already got in other links but they have a useful section on:
'It's okay not to feel okay' and how to help yourself if you are feeling anxious - after all most of us are.
But they also include other organisation who can offer you further help.
Coronavirus and Cancer (Cancer Research UK)
Information and advice regarding Cancer and Coronavirus
Easy to read guide on Coronavirus (Mencap)
Mencap have written a helpful easy to read guide on Coronavirus
How to help: British Red Cross
How the British Red Cross is helping with Covid 19 across the UK, information, advice, guidance and how to help your neighbours.
Heart Matters (The British Heart Foundation)
Guidance for residents on the Coronavirus and what it means for you if you have heart of circulatory disease.
Gov.UK: Covid 19 Government response
This gov.uk site gives a range of official advice, guidance and information with links to other official sources, including travel guidance.
Public Health England: Live map
See statistics on the number of cases in each county with the virus, alongside the national picture with this live map from Public Health England.