Covid: guidance for businesses

We've gathered information to help guide businesses through the challenges Covid is bringing. 

As we come across reliable guidance or toolkits that may, help we'll add it to this resource section.  There is separate guidance for individual residents and community groups.


Norwich Together Wellbeing Guide

A practical guide to help you look after your employees wellbeing, health and happiness.  A guide put together by local Norwich businesses and charities.


Norwich-Together-Wellness-Guide-Final.pdf (9.3 MB)

Business support

New Anglia Growth Hub offers free advice to all businesses in Norfolk and Suffolk.

If you feel your business has been affected by Coronavirus, whether you are experiencing supply chain issues, order or booking cancellations, a reduction in sales, or any other challenge, contact the Growth Hub to speak to one of our qualified business advisers. They offer free support and advice and can help you to access the support measures put in place by Government.

Email: or telephone 0300 333 6536 (Mon- Fri 9am-5pm)

Covid comms toolkit

Norfolk County Council have provided access to a range of helpful coronavirus materials for community organisations and businesses to download.  

These include posters useful for reopening, leaflets, social media images and videos, plus postcards for volunteers offering support to people in self-isolation.

Some of the materials include advice from Public Health England and the NHS – their key messages include encouraging people to follow social distancing guidance, and to wash hands regularly, for 20 seconds, using soap and hot water.

You can find all these in their toolkit here:

Covid Trading Guide for small businesses & charities

This is a super useful trading guide written and shared by a local Norwich business to help our community during the Covid outbreak.

While the guide was written with small businesses in mind.  It is just as useful and relevant for organisations and charities that are looking to extend their support / services online to clients and members whilst we are in lockdown. 

Explore simple ways on how to run online classes, online consultations or webinars.  And for local businesses it's help to jump-start your remote services and receive payments online.

The guide is easy to read with a digestible checklist and requires no coding knowledge from the owner, so anyone can make these changes.  Included are case studies from across Norfolk, plus how to set up an e-commerce store in an afternoon.  

Do take the time to check this out: Covid 19 Government response

This site covers all official updates on advice, guidance and information on Covid with links to other official sources.

Guidance: 5 steps to working safely

As our thoughts shift to reopening, many community organisations and businesses are starting to think about what safely measures are needed to ensure your activity / business / venue maintains social distancing and meets government guidelines.

The government has produced this simple guide on the practical actions to we should all be taking.

They've also produce a range of guides with more in depth information, focused on a range of workplaces which we'll link to separately.

Guidance: what businesses/venues must remain closed

For the latest government information on what businesses and venues are required by law to remain closed. 

The businesses and venues shown in the left-hand column, must stay closed to members of the public. Legal exceptions, and guidance on their scope, are set out in the right-hand column.

When using or operating any exemptions to closures listed below, you should follow relevant social distancing guidance.

Physical distancing poster downloads

The Norwich BID (Business Improvement District) have produced a range of free downloadable posters for physical distancing.  

They've been designed with local businesses in mind but a few may be helpful to community organisations too!

Remote working and protecting your mental health

There’s been a huge increase in remote work since the pandemic began, this useful guide whilst written for young professionals, can help anyone adjust to the work-from-home lifestyle and protect their mental health.

The guide covers information, such as:

  • Why remote working has become the new normal due to lockdowns - An estimated 30% of the workforce could be home-based by the end of 2021.
  • How remote working can significantly affect physical and mental health.
  • Different ways you can alleviate stress when working from home, such as creating a comfortable work environment and taking regular breaks.
  • How employers can help to make working from home healthier and less stressful for their employees.

Reopening safely

The government has produced a range of guides to help employers, employees and the self-employed understand how to work safely during the coronavirus pandemic.

These 8 guides cover a range of different types of work. Many businesses operate more than one type of workplace, such as an office, factory and fleet of vehicles.  So you may need to use more than one of these guides as you think through what you need to do to keep people safe. 

Construction and other outdoor workGuidance for people who work in or run outdoor working environments

Factories, plants and warehouses: Guidance for people who work in or run factories, plants and warehouses.

Labs and research facilities: Guidance for people who work in or run indoor labs and research facilities and similar environments.

Offices and contact centres: Guidance for people who work in or run offices, contact centres and similar indoor environments.

Other people's homes: Guidance for people working in, visiting or delivering to other people's homes.

Restaurants offering takeaway or delivery: Guidance for people who work in or run restaurants offering takeaway or delivery services.

Shops and branches: Guidance for people who work in or run shops, branches, stores or similar environments.

Vehicles: Guidance for people who work in or from vehicles, including couriers, mobile workers, lorry drivers, on-site transit and work vehicles, field forces and similar.

Social Distancing Guidance for Employers

Government guidance for employers on social distancing has been updated, and includes helpful information for businesses on:

And much more

Stop the spread

Useful one stop website for key Covid 19 information including:

Myths and Misconceptions, how to self-isolate, your questions answered, help if you're struggling, travel advice, the latest updates from UK and what it Covid 19?

Test & trace app guidance

Government guidance is urging businesses to support the NHS Test and Trace app.

Businesses should display the NHS QR code posters at venue entrances to help support contact tracing.  It’s quick and simple to use for both businesses and users, QR posters can be generated online.

This is voluntary, however by encouraging visitors and customers to scan the QR code on the poster when they arrive, advising this information will only be used where necessary, will help stop the spread of COVID-19. 

Groups / businesses should still maintain an alternative means to collect contact details for 21 days for people who do not have a smartphone or do not want to use the NHS COVID-19 app.

Here are some useful FAQs

Working from home guide

With many of us still working from home during Covid, and for some time to come. This is a rather helpful guide to maintaining a healthy and productive workspace.

Whether you work for a voluntary organisation, or a local business, maintaining a healthy work-life balance is sometimes easier said than done.  

Created by The Cotswold Company; this guide gives useful tips to maintaining or just being more productive, and how to overcome some of the challenges of home working.  After all, it doesn't suit everyone!

Read their guide for hints and tips of how to avoid some of the more common pitfalls: