Covid: guidance for residents

We've gathered information to guide our residents, to help keep you and your families safe during the pandemic. 

As we come across reliable guidance or toolkits that may, help we'll add it to this resource section.  There is separate guidance for community groups and businesses.


Covid Roadmap out of lockdown

From 8 March, restrictions start to lift in England. 

For a summary of the government’s four-step roadmap offering a route back to a more normal life, click on the link:

Advice for older people (AgeUK)

Information, advice and guidance on the coronavirus with focus on older people

Coronavirus and Cancer (Cancer Research UK)

Information and advice regarding Cancer and Coronavirus

Cancer Research UK Covid 19 Government response

This site covers all official updates on advice, guidance and information on Covid with links to other official sources.

Healthwatch Norfolk Resource Pack

Healthwatch Norfolk, has put together a resource pack on Covid.  Much of this information is already on LUMi, but this could be another useful resource to share.

It includes information from:

  • Symptons and what to do if you have them
  • Government advice on self isolating, public gatherings and going to work
  • looking after your mental and physical health
  • to acessing medication, GP services and pre-planned hospital appointments

And much more.


COVID19-Resource-Pack.pdf (2.4 MB)

Heart Matters (The British Heart Foundation)

Guidance for residents on the Coronavirus and what it means for you if you have heart of circulatory disease.

The British Heart Foundation.

How to help: British Red Cross

How the British Red Cross is helping with Covid 19 across the UK, information, advice, guidance and how to help your neighbours.

How to help your community

A simple poster out lining 6 steps to make a positive difference in your community.

Community action poster

How to limit your screen time

The way we spend our time has been changing as a result of Covid. Whether it’s during a lockdown or as we adjust to new norms, it’s likely you’ve been spending more time on your devices.

The pandemic may have encouraged more screen-related bad habits, but the risks were always there. How does your time online make you feel? Are you able to switch off when you need to?  The time we spend in front of screens has a huge influence on our lives.

This is useful guide on Compare The Market, looks at how you might take control, and develop some healthy habits:

I can help - postcard for neighbours

If you want to support a neighbour who is self-isolating, you can download our postcard to tell them that you're available.

This is a slightly different version of the I Can Help postcard.  

If someone offers you help, only use someone you know and trust.

Norwich Job Centre Update

Latest information regarding Norwich Jobcentre.

Footfall is minimised to all but the vulnerable cases and other related transactions, unable to be completed through any other channels, in order to receive timely payment.

All other customers are being asked to apply online for New Style Jobseekers Allowance, Employment Support Allowance and Universal Credit. 

The following links from provide further information on:

Updated information on Benefits reviews and reassments suspended

Press release: claimants asked to apply online 

Universal credit and claiming benefits:

Norfolk residents information

Useful site ensuring Norfolk residents  are kept well informed about coronavirus. This page is being regularly updated with key information you need to know.

Here you’ll find lots of information about coronavirus, including the latest health advice from Public Health England and the NHS.

But it also includes helpful information on changes and disruptions to council services in Norfolk, wellbeing advice, help with education resources for home learning and more.

NHS: 111 online help

Check if you have Covid symptoms, gain help information advice and guidance on what to do next.

NHS: Stay at home advice

Staying at home can help stop coronavirus spreading.

You'll need to stay at home if you have symptoms of coronavirus (COVID-19) or live with someone who does. 

This NHS site gives helpful advice around staying at home if you have any symptoms, are living with someone with symptons or you are living with a vulnerable person.

Norwich residents information

Keep up to date with the latest picture on Norwich City Council services.

Councillors guide to Covid support

This information sheet is intended as a guide for Norwich councillors supporting those affected by the coronavirus.

It incorporates advice on how residents can help others, where to direct community groups needing advice or local businesses asking for support and information about government support packages. 

A guide for Norwich Councillors 

Practical ways to support your community

We've put together helpful information to guide any resident, community group or organisation in Norwich seeking to support those affected by the coronavirus.

It details all you need to know when setting up neighbourhood support, including a template letter for your neighbours. But please remember, this sort of activity works best on a small scale, street by street basis – so keep it very local.

Practical ways to support your community.

Shopping for the elderly and vulnerable

We've attached the latest update on Norwich's main supermarkets, who have special shopping hours for older and vulnerable people.  This includes NHS workers and in some instances social care workers.  ID cards must be shown.

To help, bus concessionary passes are now able to be used before 9:30 on weekdays during the corona outbreak period to allow you to attend special shopping hours.

UPDATED Nov 2020: 

Shopping-for-Elderly-Vulnerable-NHS-03.11.pdf (25 KB)

Shopping for others

Across the city we are seeing many communities and individuals volunteering to support friends, families and neighbours during the COVID-19 outbreak. They are providing an important and much valued service, which we are all grateful for.  The attached guide help volunteers to consider where you shop and keeping everyone's money safe and alternatives to handling cash.   

If that's not an option then it is best if you just buy the essentials, so you are only dealing with a small amount of money. 

This guidance was developed through the COVID-19 Cumbria Community Resilience Group but is still very helpful.

Guidance on shopping for others

Stop The Spread

Useful one stop website for key Covid 19 information including:

Myths and Misconceptions, how to self-isolate, your questions answered, help if you're struggling, travel advice, the latest updates from UK and what it Covid 19?


Ten top tips to protect your wellbeing at home

Whether you are self-isolating for medical needs or socially distancing, being at home all day can be stressful. It is important that we stay physically and emotionally well during this time.
This simple guide identifys are ten things you can do to promote your overall wellbeing.

Top tips to promoting your resilience at home.

UK daily update : Live map

View the latest statistics on the number of cases in each county with the virus, alongside the national picture with this live map from Public Health England. 

It also includes the ability to view data for a specific area within the UK by searching by post codes.


Make a difference and volunteer

With so much uncertainty and anxiety rife especially across social media, it's heart warming to see Norwich residents responding with offers of help and support.

Some key organisations and groups, such as Food banks, are highly dependent on volunteers to keep their services going. If a number of volunteers fall ill or are self-isolating, these organisations may be in need of extra volunteers to keep services going or to make home deliveries if centres are shut

If you are looking to offer your time and skills to help support local residents we'd encourage you to link up with Voluntary Norfolk's volunteer portal. 

WhatsApp information service

The new free to use service provides official, trustworthy and timely information and advice about coronavirus.

This is an automated ‘chatbot’ service to help answer the most common questions direct from government.

The service will provide information on topics such as coronavirus prevention and symptoms, the latest number of cases in the UK, advice on staying at home, travel advice and myth busting.  And enables the government to send messages to all opted-in users if required.

To use the free GOV.UK Coronavirus Information Service on WhatsApp, simply add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started.

Working from home

With many of us still working from home during Covid, and for some time to come. This is a rather helpful guide to maintaining a healthy and productive workspace.

Whether you work for a voluntary organisation, or a local business, maintaining a healthy work-life balance is sometimes easier said than done.  

Created by The Cotswold Company; this guide gives useful tips to maintaining or just being more productive, and how to overcome some of the challenges of home working.  After all, it doesn't suit everyone!

Read their guide for hints and tips of how to avoid some of the more common pitfalls: