Skip to main content

Accessibility statement

This accessibility statement applies to

This website is run by Norwich City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some PDFs are not fully accessible
  • Some user uploaded content including images and files are not fully accessible

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us. We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Vulnerability Knowledge and Practice Programme is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations


Some PDFs do not have a document title (WCAG 2.4.2), suitable alt text for figures and images (WCAG 1.1.1), are not tagged (1.3.1) and do not use the lang attribute to identify the language of the content (WCAG 3.1.1).

We plan to fix these over the coming months and any new PDFs we publish will meet accessibility standards.

Content that’s not within the scope of the accessibility regulations

User generated content

Some content on LUMi is uploaded directly by the public and other third-parties. This includes images and files under the sections Activities, Stuff, Space, Skills and Organisations. This content may be non-compliant, for example some images contain text and PDFs may not be correctly titled or tagged.

Preparation of this accessibility statement

This statement was prepared on 10 May 2022. It was last reviewed on 16 May 2022.

This website was last tested on 10 May 2022. The test was carried out by Bigfork Limited.

The website is created using defined templates and pre-defined content types. For manual tests we chose a selection of pages that covered all of these variations. Automated tests were applied to the whole website.