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Privacy policy

This privacy policy explains how we use and protect any personal data we collect from you or that you provide us, when you visit (“this website”).

By visiting this website you understand and agree to the terms of this privacy policy which may change and it is important that you check back often for updates. Any changes will appear on this page.

This website is managed by Norwich City Council and this privacy policy only covers the website. It does not cover those sites that can be linked to from this website, so you should always be aware when you are moving to another site and read the privacy statement on that site.

Norwich City Council is the data controller for data submitted to LUMi.  Please read this notice carefully and contact our Data Protection Officer on if you have any queries about our privacy practices.

This privacy notice was last updated on 06.03.2018

Information we collect from you

We collect and process the following data about you:

Information you give us

This is information you enter on our website or give us in any way. For example:

  • online forms (for feedback, queries, contacting a sharer or borrower, uploading items to be listed)
  • membership sign-up (name, email, address, telephone and a password)
  • email

We request information because it is necessary and relevant to the service or function being performed. You can choose not to provide certain information but then you might not be able to take advantage of many of our features.

Information we collect

When you visit this website, certain kinds of information may be collected automatically as part of the site’s operation:

  • technical information about your computer when using the website e.g. IP address and browser type
  • login information (members only)
  • details of listings posted on this website
  • history of what you have borrowed/shared
  • navigational analytics such as the website that referred you to us, pages visited through and from this website and searches made.

What we do with your information

We use this information to:

  • provide members with the information or service requested
  • enable members to list items
  • respond to your enquiries and feedback
  • help us improve the site and provide you with a better service
  • monitor site usage
  • when we believe that the law permits or requires it

Any information that we hold on you is only viewed by authorised people at Norwich City Council and by those groups or individuals providing a service where you are directly requesting a service from them via this website.

Signing up for membership

The information we need when you sign-up for membership is your name, email address, telephone and a password. You will also have the option to receive emails about the listed items for your preferred categories. At any time you can change your preferences or decide to no longer receive this information.

You will have the ability to delete your membership, your listed assets, messages and anything else related. If you are the sole member of an organisation, that organisation would also be removed.

Residents and organisation members can delete their account from their account page, if they no longer want to be part of the platform. This will also remove any assets you have listed (unless the asset was on behalf of an organisation) and any messages they’ve sent.

Organisation administrators and partners will not be able to delete their accounts directly, but will need to contact the LUMi’s administrators. We will remove your organisation or assign a new administrator, and return you to resident membership status where you can delete your account, should you wish.

We cannot be responsible for any data held in search engine caches, on or any other third party site. You will need to contact those sites directly, to clear your records.

Sharing personal information

The personal data you provide may be shared with other registered members should you decide to contact them through this website for the purpose of borrowing or sharing their items. When listing an Activity, you can opt to include your contact details within the activity’s details. Other than this, your personal information will not be passed on to any outside organisation or website unless required to do so by law.

Where you provide personal data to others, then they may hold this data themselves and they may have their own privacy policy which will differ from this privacy policy. Please read their privacy policy and ensure that you are comfortable with its terms.

How long we keep personal information

We retain personal information for as long as we reasonably require it for legitimate business purposes, basically while you are a member of LUMi. In determining data retention periods, we take into account contractual obligations, the expectations and requirements of users, our audit, legal and regulatory obligations. When we no longer need personal information, we securely delete or destroy it.

You have the right to cancel your LUMi membership at any point and delete your account.  Your account can be easily deleted within your 'Account Area' under 'Edit my Account' at the bottom of the page click on 'Delete my Account'.

Your right to access and correct your personal information

You have the right to request access to your personal data being processed by us.

You have the right to correct or amend your personal information if it is inaccurate or requires updating.

If you are not satisfied with how we manage your personal data, we would like you to contact us to resolve this. You also have the right to make a complaint to the Information Commissioners Office.


Cookies are small text files that are placed on your computer or other device by the websites you visit. They are used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. They allow the website to recognise a user’s device and store some information about the user’s preferences or past actions. Our cookies cannot be used to identify you personally.

You do not have to allow cookies to be placed on your machine. However, without cookies you may not be able to use all the services on this website.

Most cookies expire after a specified time, but you can manage them yourself, including deleting them from your computer or modifying your browser settings as to whether to accept them.

For more information about cookies and managing them, including how to turn them off, visit the All about Cookies website.

Cookies we use:

Functionality cookies:

These are used to recognise members when they return to this website. This enables us to remember your username and preferences.

Third party cookies:

Our third-party service providers may use cookies on this website. We have no control over how these websites use your data. This privacy policy covers the use of cookies by us only. It does not cover the use of cookies by third parties so you should read their respective privacy policies carefully to find out what happens to any data that these services collect when you use them.

Google Analytics cookies:

These cookies collect information in an anonymous form which includes the number of visitors and visits to this site, websites where visitors have come from to this site and the pages visited. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

See the Google Analytics privacy statement where you can also opt-out of analytics monitoring. If you disable these cookies you will still be able to use the website.

Security of your personal information

No method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your personal information we cannot guarantee its absolute security.

If a password is used to protect your account and personal information, it is your responsibility to keep your password confidential.

Links to external websites

This website contains links to other sites that are not affiliated, controlled or managed by us. The privacy practices of these third parties are governed by the parties’ own privacy statements. We are not responsible for the privacy practices or the content of these sites nor do we endorse those sites.